Privacy Policy

Business Name: Broken Car Collection
Owned and Operated By: BCC Auto Corp.
Effective Date: October 31, 2026
Last Updated: October 31, 2026

1. Introduction

Welcome to Broken Car Collection, a vehicle collection and removal service owned and operated by BCC Auto Corp., a Canadian automotive company based in British Columbia.

Broken Car Collection provides services relating to the collection, purchasing, towing coordination, and removal of broken, damaged, unwanted, scrap, and end-of-life vehicles.

We respect your privacy and are committed to protecting the personal information you provide when visiting our website, contacting our business, requesting a vehicle quote, or arranging vehicle collection.

This Privacy Policy explains how BCC Auto Corp., operating Broken Car Collection (“we”, “us”, or “our”), collects, uses, discloses, stores, retains, and protects personal information.

We handle personal information in accordance with applicable Canadian privacy legislation, including British Columbia’s Personal Information Protection Act (PIPA) and, where applicable, the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information We Collect

We may collect personal information when you contact us, complete a website form, request a vehicle quote, schedule a pickup, or use our services.

2.1 Information You Provide

Depending on the nature of your inquiry or transaction, we may collect:

• Full name
• Telephone number
• Email address, if provided
• Vehicle make, model, and year
• Vehicle condition and damage details
• Vehicle identification number (VIN), where necessary
• Vehicle ownership information, where required
• Vehicle pickup address or location
• Preferred pickup date or time
• Information submitted through contact or quote forms
• Communications and correspondence with our business
• Transaction information and documentation necessary to complete vehicle purchases or collections

We collect only the personal information reasonably necessary to respond to inquiries, evaluate vehicles, provide collection services, complete transactions, and fulfill applicable legal obligations.

2.2 Information Collected Automatically

When you visit our website, certain technical information may be collected through website technologies, server logs, analytics tools, and advertising services, where enabled.

This information may include:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and website interactions
• Date, time, and duration of website visits
• Referring websites and traffic sources
• Approximate geographic location
• Cookies and similar online identifiers
• Advertising interactions and conversion events

3. How We Use Your Information

BCC Auto Corp., through Broken Car Collection, uses personal information for legitimate business purposes, including:

• Customer Inquiries: Responding to questions and providing information about our vehicle collection and removal services.

We do not use personal information for unrelated purposes without obtaining additional consent where required by law.

4. Website Analytics

Our website may use analytics technologies, including Google Analytics 4 (GA4), to understand how visitors interact with our website.

Where enabled, analytics services may collect information about website visits, page views, traffic sources, device characteristics, approximate location, and website interactions.

We may use analytics information to:

• Understand website traffic and visitor behaviour
• Improve website content and navigation
• Identify technical problems
• Evaluate website performance
• Improve our online services

Analytics providers may process information outside Canada, including in the United States.

For more information about Google’s privacy practices, please visit: Google Privacy Policy .

Google Analytics opt-out information is available at: Google Analytics Opt-out Browser Add-on .

5. Google Ads and Advertising Technologies

Broken Car Collection may use Google Ads and other online advertising services to promote its vehicle collection, purchasing, and removal services.

Where advertising tracking is enabled, these technologies may use cookies and online identifiers to measure advertising interactions, website conversions, and campaign performance.

This information may help us:

• Evaluate advertising campaign performance
• Measure customer inquiries and form submissions
• Understand which advertisements generate interest
• Improve advertising relevance
• Optimize marketing expenditure

We do not intentionally transmit customer names, telephone numbers, or other directly identifying contact form details through standard Google Analytics events.

If additional advertising features involving personal information are introduced, we will update our disclosures and obtain consent where required.

You can manage Google’s personalized advertising preferences at: Google My Ad Center .

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, security, analytics, and advertising measurement.

Cookies are small files or identifiers that may be stored on your device when visiting a website.

6.1 Essential Cookies

These support basic website functionality, security, and technical operations.

6.2 Analytics Cookies

These help us understand website traffic and visitor interactions.

6.3 Advertising Cookies

These may be used to measure advertising performance and website conversions where advertising technologies are enabled.

6.4 Managing Cookies

You can manage or disable cookies through your browser settings.

Disabling cookies may affect certain website functions and the accuracy of analytics or advertising measurement.

Where applicable law requires consent for non-essential cookies or tracking technologies, we will obtain that consent before using them.

7. Sharing and Disclosure of Personal Information

Broken Car Collection is owned and operated by BCC Auto Corp., which is responsible for personal information collected through this website and its associated services.

Information submitted through Broken Car Collection may be accessed and processed by authorized representatives of BCC Auto Corp. for purposes directly related to customer inquiries, vehicle evaluations, purchases, and collection services.

We do not sell customer contact information or vehicle inquiry details to third parties for their independent marketing purposes.

We may share personal information with trusted service providers when reasonably necessary to operate our business or fulfill customer requests.

These may include:

• Website hosting and maintenance providers
• Email and communication service providers
• Website analytics and advertising providers
• Towing and vehicle transportation providers
• Vehicle recycling and processing service providers
• Payment processing and accounting service providers
• Legal and professional advisers
• Government or regulatory authorities where required or permitted by law

We limit the information shared to what is reasonably necessary for the relevant purpose and take appropriate steps to protect personal information handled by service providers.

8. Data Storage and Security

BCC Auto Corp. takes reasonable administrative, technical, and organizational measures to protect personal information collected through Broken Car Collection.

These measures may include:

• Secure HTTPS website connections
• Password-protected administrative accounts
• Restricted access to customer information
• Website software and security updates
• Appropriate email and hosting security measures
• Access controls for authorized personnel and service providers

Personal information may be stored in business email accounts, website systems, hosting environments, and other systems used by BCC Auto Corp. to manage customer inquiries and transactions.

Some service providers may process or store information outside Canada, where it may be subject to the laws of those jurisdictions.

No electronic transmission or storage system can be guaranteed to be completely secure.

We will investigate privacy and security incidents and take appropriate action, including notification where required by applicable law.

9. Data Retention

BCC Auto Corp. retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected or to comply with applicable legal, accounting, regulatory, and business obligations.

• Customer inquiries may be retained while responding to requests and conducting reasonable follow-up.

Where British Columbia privacy law requires a minimum retention period for personal information used to make a decision directly affecting an individual, we will comply with that requirement.

When information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymize it, subject to legal obligations.

10. Consent and Withdrawal of Consent

When you submit a vehicle inquiry or request a service, you provide information for purposes reasonably connected with that request.

Where required by law, we obtain consent before collecting, using, or disclosing personal information.

You may withdraw consent to certain uses or disclosures by contacting us, subject to applicable legal or contractual restrictions and reasonable notice.

Withdrawal of consent may affect our ability to provide requested services.

Submitting an inquiry does not automatically constitute consent to receive unrelated promotional marketing communications.

11. Your Privacy Rights

Subject to applicable privacy laws, you may have the right to:

• Request access to personal information held about you
• Request correction of inaccurate or incomplete information
• Ask how your information has been used or disclosed
• Withdraw consent where legally permitted
• Request deletion of information where applicable
• Raise concerns or complaints regarding our privacy practices

We may request information to verify your identity before processing certain requests.

We will respond within the timeframes required by applicable law.

If we cannot fulfill a request, we will explain the reason where required or appropriate.

12. Marketing Communications

Broken Car Collection and BCC Auto Corp. may communicate with customers regarding inquiries, vehicle quotes, collection arrangements, and transactions.

If we send promotional commercial electronic messages, we will comply with applicable Canadian Anti-Spam Legislation (CASL), including obtaining consent where required and providing appropriate identification and unsubscribe mechanisms.

You may request to stop receiving promotional communications at any time.

Service-related communications may continue where reasonably necessary and legally permitted.

13. Third-Party Websites

Our website may contain links to other websites or services, including the website of our parent company, BCC Auto Corp.

BCC Auto Corp.’s official website is https://bccauto.ca/ .

External websites may have their own privacy policies, terms, and data collection practices.

We encourage visitors to review the privacy policies of external websites before providing personal information.

14. Children’s Privacy

Our website and services are intended for individuals who are legally able to participate in relevant vehicle transactions.

We do not knowingly collect personal information from children for marketing purposes.

If we become aware that information has been collected from a child without appropriate authorization, we will take reasonable steps to address the situation in accordance with applicable law.

Parents or guardians may contact us if they believe a child has provided personal information through our website.

15. Privacy Breaches and Complaints

BCC Auto Corp. takes privacy concerns seriously.

If we become aware of unauthorized access, loss, or disclosure of personal information, we will assess the incident and take reasonable steps to contain and investigate it.

Where applicable law requires notification to affected individuals or authorities, we will provide the required notice.

If you have concerns about our privacy practices, you may contact our designated Privacy Officer, Mahdi Bazil, using the information below.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, website technologies, business operations, or legal requirements.

When changes are made, we will update the “Last Updated” date at the beginning of this page.

Where required by law, we will provide additional notice or obtain consent for material changes.

We encourage visitors to review this page periodically.

17. Contact Information

If you have questions, concerns, complaints, or requests regarding this Privacy Policy or the handling of your personal information, please contact:

Broken Car Collection
Owned and operated by BCC Auto Corp.
British Columbia, Canada

Website: https://brokencarcollection.ca/

Parent Company Website: https://bccauto.ca/

Phone: 604 888 9999

Email: [email protected]

Privacy Officer: Mahdi Bazil

We will review privacy concerns and respond in accordance with applicable privacy legislation.

If you are dissatisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia.

Website: https://www.oipc.bc.ca/